Billing Questions

We are preferred providers for Aetna, ASEA, EBMS, Meritain, MODA, Multiplan, Optum, Tricare, Triwest, UHC, and UMR. We do not bill other insurance carriers. Patients with other insurance pay at the time of service, receive a superbill, and may submit receipts directly to their insurance company for possible reimbursement.

Insurance can feel overwhelming, and we are glad to help with your billing questions. The best way to reach our in-house biller is by text at 907-885-6288, by emailing info@aktelepsych.com, or through our patient portal.

Some billing questions require calls to insurance customer service, which often involve long hold times and follow-up calls. We appreciate your patience and will resolve your question as quickly as possible.

The No Surprises Act protects self-pay patients from surprise bills. If you pay out of pocket, either because you have no insurance or because you submit claims to your insurer yourself, we will send you a Good Faith Estimate before your first appointment. Learn more about the No Surprises Act here and here.